In close collaboration with the Lufthansa Group (LHG), the IT service provider is one of the very first to implement additional features for service processes after booking. These post-booking functions have been fully certified by LHG.
Since 2015, InteRES customers have been benefiting from the LHG NDC Smart Offer via the NDC API, accessing its Smart Offers and with them, enjoying lower sales costs. At popular request, in particular from multiple travel agency clients, the IT provider has now drastically expanded the range of functional capabilities in its Mercado flight consultation and booking system. The newly developed functions support the services and processes that follow flight booking. API customers of InteRES can also immediately access these additional functionalities via the Mercado Server. In addition, LHG and its NDC API provider Farelogix have successfully certified InteRES for other important post-booking functions including rebooking, ticketing, voids, automated refunds and exchanges, as well as for the booking and changing of available ancillaries.
Travel agency clients of InteRES have already been piloting the first phase of the expanded flight booking processes for the LHG NDC API since June of this year. The existing flight search and booking functions are complemented by the ticketing, void, and automated refund functions. The Mercado Agent intuitively guides the expedient through these service processes, greatly simplifying a complex range of working steps. The biggest advantage: no system change is needed, and travel agencies save both time and money.
In the next phase, further functionalities such as rebooking and automated exchanges will be implemented in both the Mercado Agent and the Mercado Server API. These new functions are an important part of InterRES’ overall strategy of drawing flight content from the widest possible range of sources – from NDC APIs, GDS, and Direct Connect to low-cost carrier aggregators.
Josè Pereira, Head of Direct Distribution Provider Management at the Lufthansa Group says: “Thanks to this expansion in our range of services, Lufthansa customers at InteRES not only get full access to the best available prices and supplemental services of our NDC Smart Offer, they now also enjoy full technical support for post-booking functions. Working with a single-minded focus, InteRES implemented this in close cooperation with us.”
Volker Herrmann, CEO of InteRES GmbH adds: “From many conversations with our own customers, one thing is clear: the services that follow booking are key to achieving even greater acceptance and wider use of the LHG NDC API among distribution partners. This in turn gives them the ability to approach and target their own customers with differentiated content and individually tailored products – and thus generate higher sales.”
Photo: Volker Herrmann, CEO